Privacy Policy

1. Who we are

INNA GROUP PTY LTD is a licensed Sydney building company providing bathroom renovations, kitchen renovations, home extensions, second-storey additions and granny flats across Sydney, NSW. This policy applies to this website (innagroupbathrooms.com.au) and to enquiries you make with us by phone, email or social media.

2. The information we collect

We only collect personal information that is reasonably necessary to respond to your enquiry and deliver our services. This may include:

• Your name
• Your email address and phone number
• Your suburb or property address and project details
• Any information you choose to include when you contact us about a renovation, quote or project

We do not collect sensitive information (such as health or financial account details) through this website, and we ask that you do not send such information via the website forms.

3. How we collect it

We collect personal information directly from you when you:

• Complete the "Request a quote" form on this website (the form opens your own email program so the details are sent to us by email);
• Call us, email us, or message us on Instagram; or
• Communicate with us during a quote, site visit or project.

4. How we use your information

We use your personal information to:

• Respond to your enquiry and prepare a quote;
• Arrange site visits, schedule and carry out your project;
• Communicate with you about your job, including updates and follow-up;
• Manage our business, keep records and meet our legal, insurance and warranty obligations.

We will not use your information for a purpose unrelated to the above without your consent.

5. Disclosure of your information

We do not sell or rent your personal information. We may share it only where reasonably necessary to deliver your project or run our business, for example with:

• Our tradespeople, subcontractors and suppliers working on your project;
• Certifiers, councils or other parties where required for approvals or compliance;
• Trusted service providers who help us operate (such as our website hosting and email providers);
• Government bodies, regulators or insurers where required or permitted by law.

6. Cookies & third-party services

This website does not use advertising or tracking cookies. It loads fonts from Google Fonts and is hosted on a third-party hosting platform, which may automatically record limited technical information (such as your IP address and browser type) as part of normal website operation and security. This information is not used by us to personally identify you.

7. Storing & protecting your information

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure. Enquiry details are received and stored in our email and business records. We keep personal information only for as long as needed to provide our services and meet our legal and record-keeping obligations, after which we take reasonable steps to delete or de-identify it.

8. Overseas disclosure

Some of the service providers we rely on (such as website hosting and email) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in line with the Australian Privacy Principles.

9. Accessing & correcting your information

You may ask us for a copy of the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. Contact us using the details below and we will respond within a reasonable time. There is generally no charge for making a request.

10. Links to other websites

Our website may contain links to third-party sites (such as our Instagram). We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

11. Children's privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date shown above.

13. Contact us

If you have any questions about this Privacy Policy, or wish to access, correct or make a complaint about how we handle your personal information, please contact us: